:root{--bg: #f6f2fe;--card: #ffffff;--ink: #241a3a;--muted: #6f6787;--line: #e6def8;--accent: #7b4df0;--accent-soft: #efe8fe;--danger: #d23a5b}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.45 system-ui,-apple-system,Segoe UI,sans-serif}button,input,select,textarea{font:inherit}button{border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:8px;padding:6px 12px;cursor:pointer}button:hover{border-color:var(--accent)}button:disabled{opacity:.5;cursor:default}button.primary{background:var(--accent);border-color:var(--accent);color:#fff}button.danger{color:var(--danger);border-color:#f3c9d3}input,select,textarea{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:#fff;color:var(--ink);width:100%}input:focus,select:focus,textarea:focus{outline:2px solid var(--accent-soft);border-color:var(--accent)}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:0 2px 10px #5032a00f}.login{min-height:100vh;display:grid;place-items:center;padding:16px}.login form{width:100%;max-width:360px;padding:28px;display:grid;gap:14px;text-align:center}.login h1{margin:0;font-size:20px}.login label{display:grid;gap:4px;text-align:left;color:var(--muted)}.login img{margin:0 auto;border-radius:12px}.shell{max-width:1200px;margin:0 auto;padding:16px}header{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:12px}.brand{display:flex;align-items:center;gap:10px;font-weight:600;font-size:17px}.brand img{border-radius:8px}.who{color:var(--muted);display:flex;gap:10px;align-items:center}nav{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}nav button,.seg button{border-radius:999px}nav button.on,.seg button.on{background:var(--accent);border-color:var(--accent);color:#fff}main{padding:16px;overflow-x:auto}.chip{background:var(--accent-soft);color:var(--accent);border-radius:999px;padding:2px 10px;font-size:13px;font-weight:500;display:inline-flex;gap:6px;align-items:center}.chip button{border:0;background:none;padding:0 2px;color:var(--accent)}.tools{display:flex;gap:8px;align-items:center;margin-bottom:12px;flex-wrap:wrap}.tools input{max-width:280px}.msg{background:var(--accent-soft);border-radius:8px;padding:8px 12px;margin:0 0 12px}.muted{color:var(--muted)}.bad{color:var(--danger);font-weight:500}.cap{text-transform:capitalize}table{width:100%;border-collapse:collapse}th{text-align:left;color:var(--muted);font-weight:500;font-size:12px;text-transform:uppercase;letter-spacing:.03em}th,td{padding:10px 8px;border-bottom:1px solid var(--line);vertical-align:middle}tr:last-child td{border-bottom:0}td.empty{text-align:center;color:var(--muted);padding:28px}td.clip{max-width:320px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.actions{display:flex;gap:6px;flex-wrap:wrap}.actions select{width:auto}.pager{display:flex;gap:10px;align-items:center;justify-content:flex-end;margin-top:12px;color:var(--muted)}.ticket{display:grid;gap:12px}.ticket>button{justify-self:start}.ticket h2{margin:0;font-size:18px}.ticket h2 small{color:var(--muted);font-weight:400;font-size:13px}.thread{display:grid;gap:8px}.bubble{max-width:75%;padding:10px 12px;border-radius:12px;background:#f4f1fa}.bubble p{margin:0 0 4px;white-space:pre-wrap}.bubble small{color:var(--muted)}.bubble.staff{justify-self:end;background:var(--accent-soft)}@media(max-width:640px){.shell{padding:12px}main{padding:10px}.bubble{max-width:92%}}